Try the various steps below to resolve this issue. I had both miss my lap top this one was on sale got it for $242.00Īlso tried Microsoft support tech but nope they say Dell should go good for it.and Dell said the software isn't put in by them not warranted only the hardware. So if anyone out there can help me as I'm ready to call them tell them send me a return label and skip a lap top all together. it was windows 8.1 and i got the free windows 10 download for it. I'm on my Dell all in one desk top and I bought it also brand new about little over a year and Cortana works perfectly on it. this morning Haven't done anything just letting it set up. It's suppose to be included in windows 10 and have had it maybe 3 hours at this point have had it since 9:00 a.m. I have called dell was told I have to pay $129.00 for them to help me one time only or pay another $200.00 for software warranty.
I just received my brand new lap top from Dell this morning and when I go to Cortana she ask you to sign into your Microsoft account so she can do more (like voicing etc) unfortunately when i click sign in I get a square black empty box just sits there.
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